Q. What warranties do your TV's have?
All the TV's we sell come with a manufacturers warranty that is detailed below. Should your TV develop a fault within its warranty period, you
can contact the manufacturer to arrange a repair or replacement, depending on the nature of the fault and the manufacturers terms and conditions. If the TV has an onsite warranty a technician will attend your premises to repair or replace the TV, otherwise the manufacturer will
arrange a suitable time to collect the TV from your premises after which the TV will be repaired or replaced. Collections will only be made if the TV is correctly packaged in its original packaging, otherwise you may be responsible
for returning the TV to the manufacturer at your own expense.
Manufacturer | Warranty | Exclusions | Dead Pixel Policy | Telephone Number |
| Hannspree | 24 month pick-up, repair and return | Consumables: batteries, bulbs, backlights, burn-in, etc | ISO Standard | 0871 855 2424 |
| Hitachi | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | ISO Standard | 0870 4054405 |
| NEC | LCD: 3 year onsite warranty
Plasma: 2 year onsite warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | ISO Standard | 08701 201160 |
| JVC | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in,etc | 1 "bright" pixel is classed as faulty. 2 or more "dark" pixels within 15mm is classed as faulty. | 0121 766 0196 |
| LG | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in,etc | 5 or more "dark" pixels will be considered. 1 or more "bright" pixels will be considered. All on a case by case basis. | 0844 847 5454 |
| Panasonic | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | Over 7 dead pixels is classed as faulty. Under 7 dead pixels will be considered on a case by case basis. | 0844 844 3852 |
| Philips | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | Case by case basis. Decision will be made by an approved technician. | 0870 900 9070 |
| Samsung | 1 year warranty. 32" TV's upwards receive premier service | Consumables: batteries, bulbs, backlights, burn-in, etc | 19" - 24": 7 or more "dark" pixels, 4 or more "bright" pixels".
26" upwards: 8 or more "dark" pixels, 1 or more "bright" pixel". | 0845 726 7864 |
| Sanyo | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | Case by case basis. Decision will be made by an approved technician. | 01923 246363 |
| Sharp | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | Case by case basis. Decision will be made by an approved technician. | 08705 874837 |
| Sony | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | 8 or more dead pixels will be considered as faulty. | 08705 111999 |
| Toshiba | 12 month warranty | Consumables: batteries, bulbs, backlights, burn-in, etc | ISO Standard | 0870 4424424 (opt. 4) |
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Cables
Tel: 0844 372 5000